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Hi everyone, I recently had a terrible experience with Woodstock international I thought I would share in case some of you are considering any of their products.
I recently added the Shopfox 14" bandsaw W1706 to my small garage shop and after about 3 hours it became very clear I needed to add a mobile base. I bought the mobile base (small size) built and supplied also by Woodstock. About halfway through the instructions it clearly states to put a 4 x 4 under one side. That seemed odd to me but hey that is what the instructions say. You can guess what happened. We were unable to stop the machine from going over once the center of gravity shifted far enough. I hung on trying to keep it upright and actually went flying over top of it.
Lucky it missed my garage door rail by inches and there was no car in the driveway (where it ended up)
I gouged open my arm, pulled my back muscles and banged my head.
The damage to the saw is bad (sheared bolts, bent blade, broken trunion and trunion base, bent saw guide and this is what I can tell visually.)
The customer service rep at woodstock took the issue to management and they came back and said they would give me 20% of the cost of the replacement parts!
I was shocked. They could not have cared much less about me and
I understand why they would not admit any liability (the instructions are clearly wrong) - but 20% of replacement parts? that is their cost.
I suspect they knew a lawyer would tell me I was not hurt badly enough and pursuing legal action (I'm Canadian) against a US. company would cost me more in time and money than the saw was worth.
So the big guys win again and they get away with basically ignoring me. hopefully if any of you are researching one of their products to buy you consider my fate in your decision making process
I recently added the Shopfox 14" bandsaw W1706 to my small garage shop and after about 3 hours it became very clear I needed to add a mobile base. I bought the mobile base (small size) built and supplied also by Woodstock. About halfway through the instructions it clearly states to put a 4 x 4 under one side. That seemed odd to me but hey that is what the instructions say. You can guess what happened. We were unable to stop the machine from going over once the center of gravity shifted far enough. I hung on trying to keep it upright and actually went flying over top of it.
Lucky it missed my garage door rail by inches and there was no car in the driveway (where it ended up)
I gouged open my arm, pulled my back muscles and banged my head.
The damage to the saw is bad (sheared bolts, bent blade, broken trunion and trunion base, bent saw guide and this is what I can tell visually.)
The customer service rep at woodstock took the issue to management and they came back and said they would give me 20% of the cost of the replacement parts!
I was shocked. They could not have cared much less about me and
I understand why they would not admit any liability (the instructions are clearly wrong) - but 20% of replacement parts? that is their cost.
I suspect they knew a lawyer would tell me I was not hurt badly enough and pursuing legal action (I'm Canadian) against a US. company would cost me more in time and money than the saw was worth.
So the big guys win again and they get away with basically ignoring me. hopefully if any of you are researching one of their products to buy you consider my fate in your decision making process