This is what a company standing behind their products does:
I complained about a drill guide I bought a few weeks ago and wrote a review on the website.
I was contacted by their products group manager and we had a long talk about this guide and whats wrong with it. He set it up with my configuration and ran some tests, found that what I said in my review was dead on accurate.
I told him that I intend to keep the tool as I still need it for accurate boring at angles.
He thanked me for my time, the review and not chewing them apart.
They just credited me the full amount for the tool and let me know that they are considering my recommendations in a re-design.
Cheers to woodcraft.com
This is the guide:
http://www.woodcraft.com/Product/2003121/11022/Precision-Drill-Guide.aspx
I complained about a drill guide I bought a few weeks ago and wrote a review on the website.
I was contacted by their products group manager and we had a long talk about this guide and whats wrong with it. He set it up with my configuration and ran some tests, found that what I said in my review was dead on accurate.
I told him that I intend to keep the tool as I still need it for accurate boring at angles.
He thanked me for my time, the review and not chewing them apart.
They just credited me the full amount for the tool and let me know that they are considering my recommendations in a re-design.
Cheers to woodcraft.com
This is the guide:
http://www.woodcraft.com/Product/2003121/11022/Precision-Drill-Guide.aspx