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1,183 Posts
Just need to vent about Delta Machinery and their terrible parts department. This seems to be a yearly occurrence. I needed some gib bolts to replace some stripped ones on my Delta 8" Jointer so I went to their parts site. They showed them in stock and the price was not too bad at $1 each, so I ordered five. I should have ordered more, just in case, but that was my mistake. Since they were charging an outrageous $9.95 to ship five little bolts totaling $5.95, I figured I would add a few other things I needed. I got a new jointer guard return spring and a pin for my band saw table, bringing my grand total to $10.06. At least I was now spending a bit more than the shipping cost, although all these parts would fit in a #9 envelope and probably cost a buck to send USPS.
Now here is the rub that has sent me into rantsville. I ordered the parts on Monday of last week, seven days ago. I look online and my order is still pending. I called today and the guy tells me, casually, oh we were closed Thursday and Friday for the holiday and we are behind. Your parts are scheduled to be picked and packed today and should go out today or tomorrow. I told him that for $10 I paid for shipping a few bolts, I would think that they could have sent them on Tuesday or Wednesday before the holiday. He didn't sound like he cared what I thought, so I basically said thanks (for nothing) and goodbye.
I realize it was a holiday week, but my order was a full three days before Thanksgiving. They really couldn't get this out in that time frame? I guess I should thank my lucky stars that the parts were in stock with this company. I have ordered from them in the past and parts that I ordered were on back order, never to be seen again. This is a repeated problem with them and it is ruining their once great name.
This is not a way to run a company. I have many Delta tools in my shop, most bought used. I hope they turn it around, but I will not recommend any Delta tools to anyone, new or used, until they get their act together. I guess I will have to keep dealing with them until I am able to eventually replace anything with the Delta name on it, in my shop.
Now here is the rub that has sent me into rantsville. I ordered the parts on Monday of last week, seven days ago. I look online and my order is still pending. I called today and the guy tells me, casually, oh we were closed Thursday and Friday for the holiday and we are behind. Your parts are scheduled to be picked and packed today and should go out today or tomorrow. I told him that for $10 I paid for shipping a few bolts, I would think that they could have sent them on Tuesday or Wednesday before the holiday. He didn't sound like he cared what I thought, so I basically said thanks (for nothing) and goodbye.
I realize it was a holiday week, but my order was a full three days before Thanksgiving. They really couldn't get this out in that time frame? I guess I should thank my lucky stars that the parts were in stock with this company. I have ordered from them in the past and parts that I ordered were on back order, never to be seen again. This is a repeated problem with them and it is ruining their once great name.
This is not a way to run a company. I have many Delta tools in my shop, most bought used. I hope they turn it around, but I will not recommend any Delta tools to anyone, new or used, until they get their act together. I guess I will have to keep dealing with them until I am able to eventually replace anything with the Delta name on it, in my shop.