Hi all,
I'm new here. I had Maple custom kitchen cabinets installed. They were just cleared to have a natural appearance. The cabinet maker is one used by my contractor. I didn't choose him but agreed because he was associated with my contractor who is working with my insurance company (this is part of a water damage claim).
I've been having some issues with him regarding the quality of the work. First, the boxes and faces of the cabinets are very rough when running my hand over them. The doors are smooth (he outsourced them). Is this normal? Why would they be rough after being stained? He is saying its normal.
Also, the nail holes were filled but are very visible everywhere. He said they used a 'maple filler' but it doesnt match anywhere. Since the cabinets were just cleared and not really stained the wood varies greatly in shade (which I'm fine with) but the hole filler doesnt seem to match anywhere. Now he wants me to pick one piece of wood that will be the basis of the filler used to correct this problem. Isn't there a way to shade the filler properly so they blend better? I'm sure not looking for perfection but I can see these holes from 5ft away.
Any insight would be appreciated. By the way I'm in the DFW area is anyone knows a good cabinet guy who would be able to advise me and correct the problem if my guy won't. The contractor seems to know the work is not great but he's really leaving it up to me to deal with. I think he'll be fine with me bringing in someone to correct the issues.
Thanks for any info.
John
I'm new here. I had Maple custom kitchen cabinets installed. They were just cleared to have a natural appearance. The cabinet maker is one used by my contractor. I didn't choose him but agreed because he was associated with my contractor who is working with my insurance company (this is part of a water damage claim).
I've been having some issues with him regarding the quality of the work. First, the boxes and faces of the cabinets are very rough when running my hand over them. The doors are smooth (he outsourced them). Is this normal? Why would they be rough after being stained? He is saying its normal.
Also, the nail holes were filled but are very visible everywhere. He said they used a 'maple filler' but it doesnt match anywhere. Since the cabinets were just cleared and not really stained the wood varies greatly in shade (which I'm fine with) but the hole filler doesnt seem to match anywhere. Now he wants me to pick one piece of wood that will be the basis of the filler used to correct this problem. Isn't there a way to shade the filler properly so they blend better? I'm sure not looking for perfection but I can see these holes from 5ft away.
Any insight would be appreciated. By the way I'm in the DFW area is anyone knows a good cabinet guy who would be able to advise me and correct the problem if my guy won't. The contractor seems to know the work is not great but he's really leaving it up to me to deal with. I think he'll be fine with me bringing in someone to correct the issues.
Thanks for any info.
John