Joined
·
8 Posts
So I have waited months. Literally months for my extreme cabinet saw to finally work properly and it seems I just keep finding things wrong.
Lets start from the beginning shall we
Got the saw to my shop open up the box and I was misses the lock knob that u tighten to secure the blade from moving up and down...
No biggie, people forget things I can understand,they mailed me a new one within a week.
Then I am putting the tables together and I notice the router table is not flat and I cannot marry the table saw top and the router table top together flush. Also the sliding table i got that compes with the package could also not be accurately lined up because the holes were drilled 3 mm too high. So I had to wait for the king rep to get here cause they didnt believe that i was telling the truth. Took about 10 days, then the rep said wow you're right, we will have to order you another one. That took about 2 weeks.
So I get my tables aligned and now go to set up the fence, and the fence sides were warped Tremendously to the point I could not secure it without scratching the table! So they had to order that new. Then finally yesterday I was ripping some linger pieces and noticed they are not straight? So I bought a 4 ft straight edge and sure enough the fence is literally bowed concave on one side by .0014 which is a lot! When you know what you are doing and need everything precise. So now I am in another game of bs going through the rep and the place I bought it which is all in one wood tools.
Originally I was content with the fact they are supplying me with correctly machined accurate replacement parts. But I am on round 5 of this crap and my patience is done. King did not even offer me anything to rectify the fact I have wasted hours of my time finding these problems. I had to call upper management and talk to the vp who then only offered my a pathetic 100 off my next purchase. And I had to plead to even get that.
I thought I was ok, I checked around for months and heard nothing bad really bout this brand or the saws they make.
Either I am cursed or there is an inherent problem with this company and their products/quality control.
I am sorry for this rant everyone but this has now been over 2 months since i bought this 2500$ brand new professional cabinet saw and i have not had everything working harmoniously yet. They even made me hone out the holes to make the sliding table align. I am sickened by the way king has treated me.
I am part of a family business with beachcomber hot tubs located at 309 lakeshore rd e. we too have had issues with our product and when we do beachcomber steps up and will take thousands off their hot tub so the customer knows they are sincerely apologetic and they end up losing money on the deal.
King on the other hand seem to only care about profit because when I talked to the vp he said there are not good margins in these products; to which I replied I don't care you should be losing out due to the circumstances.
I have never had a worse experience with quality control in my life.
To make things even worse. I bought their brand new air cleaner, installed it in the ceiling, go to plug it in and find out it does not work. They had to order me another new piece.
I pray this essay I have wrote does not get deleted by the moderators because this is a completely authentic, not exaggerated story of my experience with this company. And I feel taken advantage of which is why I have no other way to make myself feel good about this situation other than to warn others about my experience.
I am not bashing this company I am warning your about the truth of my situation.
And I really do hope this helps someone other their from ending up like me.:thumbdown:
Lets start from the beginning shall we
Got the saw to my shop open up the box and I was misses the lock knob that u tighten to secure the blade from moving up and down...
No biggie, people forget things I can understand,they mailed me a new one within a week.
Then I am putting the tables together and I notice the router table is not flat and I cannot marry the table saw top and the router table top together flush. Also the sliding table i got that compes with the package could also not be accurately lined up because the holes were drilled 3 mm too high. So I had to wait for the king rep to get here cause they didnt believe that i was telling the truth. Took about 10 days, then the rep said wow you're right, we will have to order you another one. That took about 2 weeks.
So I get my tables aligned and now go to set up the fence, and the fence sides were warped Tremendously to the point I could not secure it without scratching the table! So they had to order that new. Then finally yesterday I was ripping some linger pieces and noticed they are not straight? So I bought a 4 ft straight edge and sure enough the fence is literally bowed concave on one side by .0014 which is a lot! When you know what you are doing and need everything precise. So now I am in another game of bs going through the rep and the place I bought it which is all in one wood tools.
Originally I was content with the fact they are supplying me with correctly machined accurate replacement parts. But I am on round 5 of this crap and my patience is done. King did not even offer me anything to rectify the fact I have wasted hours of my time finding these problems. I had to call upper management and talk to the vp who then only offered my a pathetic 100 off my next purchase. And I had to plead to even get that.
I thought I was ok, I checked around for months and heard nothing bad really bout this brand or the saws they make.
Either I am cursed or there is an inherent problem with this company and their products/quality control.
I am sorry for this rant everyone but this has now been over 2 months since i bought this 2500$ brand new professional cabinet saw and i have not had everything working harmoniously yet. They even made me hone out the holes to make the sliding table align. I am sickened by the way king has treated me.
I am part of a family business with beachcomber hot tubs located at 309 lakeshore rd e. we too have had issues with our product and when we do beachcomber steps up and will take thousands off their hot tub so the customer knows they are sincerely apologetic and they end up losing money on the deal.
King on the other hand seem to only care about profit because when I talked to the vp he said there are not good margins in these products; to which I replied I don't care you should be losing out due to the circumstances.
I have never had a worse experience with quality control in my life.
To make things even worse. I bought their brand new air cleaner, installed it in the ceiling, go to plug it in and find out it does not work. They had to order me another new piece.
I pray this essay I have wrote does not get deleted by the moderators because this is a completely authentic, not exaggerated story of my experience with this company. And I feel taken advantage of which is why I have no other way to make myself feel good about this situation other than to warn others about my experience.
I am not bashing this company I am warning your about the truth of my situation.
And I really do hope this helps someone other their from ending up like me.:thumbdown: