Yeah, I'm not surprised they needed the part number either. I got the email about the phone number at work, and I decided to try it even though I didn't have the part number right handy. Been busy since then and haven't had a chance to call them back, but I'm sure they'll be helpful once I do. I'm sure the runaround was a result of the email vs. a call. I let the person I spoke to at Bosch know about it just so they were aware. She was appreciative and going to look into it. If my post sounded like I was irked at any of them it wasn;t the case- everyone was helpful, I think they just have a gap in their training or knowledge that they didn't realize. Hopefully me letting them know will help them fix it.
Thanks jschauben- I took my control out and the number on its label matches what you gave me.