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where's my table saw?
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you could ...

buy another one, keep it a week, return the older one for cash back,
keep the newer one. You didn't see this here.... :thumbdown:
 

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Sawdust Creator
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Careful.....you'll be called unethical for that suggestion.


I'd try calling dewalt and talking to them.
 

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Sawdust Creator
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???? Huh? I've had companies repair or replace things when they didn't have to. I've usually found calling with a positive attitude is better for results than throwing a fit.
 

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How about reading the warranty info.

Warranty Information

This DEWALT® High Performance Industrial Tool comes with a warranty package that includes:

  • 3 Year Limited Warranty


Not to mention they have repaired stuff free for me just outside the warranty.
 

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I've already stated that you should read the manufactures warranty info. It's always best to know what your actually talking about before you get upset and worry. That particular router has a 3 year warranty. Get it fixed or replaced. They are good tools.

Most DEWALT® Tools purchased on or after January 1, 2004 come with a warranty package that includes:
Three-Year Limited Warranty. DEWALT will repair, without charge, any defects due to faulty materials or workmanship for three years from the date of purchase. This warranty does not cover part failure due to normal wear or tool abuse. For further detail of warranty coverage and warranty repair information, visit www.dewalt.com or call 1-800-4-DEWALT (1-800-433-9258). This warranty does not apply to accessories or damage caused where repairs have been made or attempted by others. This warranty gives you specific legal rights and you may have other rights which vary in certain states or provinces.
In addition to the warranty, DEWALT tools are covered by our:

  • One-Year Free Service Contract. DEWALT will maintain the tool and replace worn parts caused by normal use, for free, any time during the first year after purchase.
  • 90-Day Money Back Guarantee. If you are not completely satisfied with the performance of your DEWALT Power Tool, Laser, or Nailer for any reason, you can return it within 90 days from the date of purchase with a receipt for a full refund – no questions asked.
  • DEWALT HAND TOOLS LIMITED LIFETIME WARRANTY
    DEWALT warrants this product to the original purchaser for its useful life (not to exceed one year for products with electrical or electronic components) against deficiencies in material and workmanship. This LIMITED LIFETIME WARRANTY does not cover products that are improperly used, abused, altered or repaired. Deficient products will be replaced or repaired.

    THIS LIMITED LIFETIME WARRANTY IS GIVEN IN LIEU OF ALL OTHERS INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND EXCLUDES ALL INCIDENTAL OR CONSEQUENTIAL DAMAGES.Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so these limitations may not apply to you. This LIMITED LIFETIME WARRANTY gives you specific legal rights that may vary from state to state.
  • DEWALT MECHANICS TOOLS FULL LIFETIME WARRANTY
    If any DEWALT Mechanics Tool ever fails, DEWALT will replace it. Tools covered by the warranty include: wrenches, sockets, ratchets and drive accessories. Tools which have been improperly used, abused or altered are not covered under policy. Proof of purchase is required. Warranty is not transferable. Do not return this product to a store. See DEWALT.com for details or simply call 1-800-4DEWALT (1-800-433-9258)and DEWALT will ship a replacement. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
  • See specific tools for exceptions and/or read the Warranty FAQ.
  • Click here for warranty information on tools purchased before January 1, 2004.
We believe a solid warranty package ensures the safety, reliability and service our products are meant to deliver — from the beginning to the end of every job.

buy another one, keep it a week, return the older one for cash back,
keep the newer one. You didn't see this here.... :thumbdown:
Really Bill? Some people may take you seriously because they think that way.

Careful.....you'll be called unethical for that suggestion.
I thought we were finished with this? If not please let me know.
 

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RobinDobbie said:
Right, and the manufacturers that use slave labor to make the crappiest possible products are straight shooters.
But returning a bad item unethically doesn't necessarily hurt the manufacturer. Home Despots routinely reshelves returned items without checking what is wrong and doing something about it. It galls me when I get home to find out I bought someone else's return. It is even worse when the item is mail ordered.
 

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Dumbest Smart Person
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Regardless of the debatable ethicality of returning a bad item, if something's wrong with it, do let them know what it is. If they don't handle it properly after that, they have problems far worse than an unethical return. I too have gone home with someone else's return. I have even seen merchandise on the shelf that had a customer service tag on it describing why the item was returned!
 

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ryan50hrl said:
Careful.....you'll be called unethical for that suggestion.
Quote (name withheld)

"That very well could be.......and maybe if I was using them 8 hours a day it would be worth ones I needed to sharpen less.......but I don't.....and...if the craftsman ones get too dull I just exchange them...lol"

Unethical!
 

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Mark G said:
But returning a bad item unethically doesn't necessarily hurt the manufacturer. Home Despots routinely reshelves returned items without checking what is wrong and doing something about it. It galls me when I get home to find out I bought someone else's return. It is even worse when the item is mail ordered.
Huh? I thought the retailer returned them to the Mfr and charged them off.

Maybe we should start etching the word "defective" on our returns to protect each other from such practices.

Eek!
 

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Sawdust Creator
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jharris2 said:
Huh? I thought the retailer returned them to the Mfr and charged them off.

Eek!
No, not always. It depends on the agreement between the retailer and the mfr. some retailers prefer to take a better cost, and assume more of the risk of defective products, while others prefer to be more risk adverse and pay a higher cost while not assuming the risks of defective products.
 

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I see but how can they justify returning a defective product to the shelf?

That has to happen only by mistake or am I just being naive?
 

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I see but how can they justify returning a defective product to the shelf?

That has to happen only by mistake or am I just being naive?

Well sometimes people return broke stuff and when asked if anything is wrong with it? They say no because they think they will need to get a replacement item instead of the cash.

Sometimes its a mistake

Sometimes they only get enough money to show up to work. Not enough to give a crap. That's a quote from someone making just $8.50 an hour. :thumbdown:
 

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Sawdust Creator
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No, I think it's honestly a mistake 9 times out of ten. Stores should have a system to ensure that used or defective product follows the proper flow through their disposal process, but I think most of the time someone sees product x sitting where it shouldn't be and suddenly it's back on the shelf. I've seen loss prevention people during store visits locking up defective products to ensure they don't grow legs, but then someone else puts it back into stock assuming anything secured must be ready for sale.
 

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Sawdust Creator
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rrbrown said:
Well sometimes people return broke stuff and when asked if anything is wrong with it? They say no because they think they will need to get a replacement item instead of the cash.

Sometimes its a mistake

Sometimes they only get enough money to show up to work. Not enough to give a crap. That's a quote from someone making just $8.50 an hour.
Poor training can be an issue too.....stores expect 17 year old teen age kids to know if a miter saw is missing something? They glance in the box, tape it shut and put it back on the shelf.
 

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Dishonest customers, Poor training, poor upbringing or not enough pay all have the same result. it's the way people think these days and it drives me crazy. There is no excuse for a defective item to end up on the shelf again. no matter if it was the customer, employee or just a mistake. stuff like that use to embarrass a company and anger the manager/owner but not so much anymore.

I made less then $3 an hour and was proud to make every penny. I wanted my company to look good because I worked there.
 
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