[mmwood_1]

Other Foot,
I used soft close slides on one job a couple of years ago. When I tested them, I had the same problem, but my cabinets were dead square, etc. It turned out that after I had pulled the slides apart for mounting, there was a small catch or something that had to be released in order for the slides to go back together. I am pretty sure that is what must be happening here. It took me a few minutes of bewilderment to figure it out because it was not obvious, and there was no indication in the directions about it. Look at your soft close mechanism and move that rectangular piece to the rear. That tiny curved slot in it might have the release button. This has to be done before you insert the drawer into the cabinet slide.



I accidentally double hit the submit button and the edit function will not allow me to remove the second submission. Sorry.

 

[mmwood_1]

Other Foot,
I used soft close slides on one job a couple of years ago. When I tested them, I had the same problem, but my cabinets were dead square, etc. It turned out that after I had pulled the slides apart for mounting, there was a small catch or something that had to be released in order for the slides to go back together. I am pretty sure that is what must be happening here. It took me a few minutes of bewilderment to figure it out because it was not obvious, and there was no indication in the directions about it. Look at your soft close mechanism and move that rectangular piece to the rear. That tiny curved slot in it might have the release button. This has to be done before you insert the drawer into the cabinewt slide.