Called them this morning, the call went pretty much like:
me: I received my collet chuck this weekend and was defective, wouldn't even screw all the way onto the spindle. My order # is....
them: Sounds like you got a defective piece, I'll have a new one sent out today, we'll check the new one before it goes out, and is it OK if we send the return mailing label to the same email address as the order?
me: yes, thanks.
Can't get much less fuss than that. I had been looking forward to playing with it yesterday, but I'll get over it.
I've got the Nova DVR XP lathe and have been quite happy with it. I've got it on a wooden stand similar to what they suggest in the manual (with a bag of sand on a shelf down below for extra weight). A while back I figured out that the guide plates on the tailstock had shifted and there was no way to reposition/tighten them while it was mounted on my stand, so I took the lathe off and then cut out most of the table top between the bed rails so now I can slide the tailstock up to the head, use a double ended taper to align them, and tighten the alignment plates from underneath. Easy now.