Join Date: Jul 2008
Location: Dickinson, Tx. / Somerville, TX
Maybe woodcraft is getting themselves off the hook.
Around 12 years ago or so I bought a table store from a tool store in League City, Texas.
The fence was damaged and so I called up the tool store and they told me to call Delta.
I put the saw nack in my truck and drove back to the tool store. I wanted a refund. The sales person assured me I could call Delta and get the problem resolved quickly. I told him that I did not buy the saw from Delta, i bought it from him. If i wanted to screw around with Delta I'm sure I could have gotten a better deal on line. So, I'll take my refund please. The conversation suddenly shifted to "would I accept the fence from the floor model that has never been used?" and I said "certainly." Some things don't need to be put in words so I guess he will eventually figure out I will never be back.
So, if you are paying premiun dollars to buy a tool from Woodcraft, Woodcraft should accept responsibility and take care of it.
Retired woodworker, amongst other things, Sold full time cruising boat and now full time cruising in RV. Currently in Somerville, Tx