Two new lathes in two weeks. - Woodworking Talk - Woodworkers Forum
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post #1 of 5 Old 04-28-2019, 02:13 PM Thread Starter
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Two new lathes in two weeks.

The week before last I bought a Laguna 12/16 from Woodcraft and I couldn't get the tool rest all the way down and when I plugged the unit in it sparked. I called Woodcraft and they said call Laguna which I did. They said for me to sand the one-inch metal post down. I was nice but I told them I didn't think I should have to sand the post down but they said I would have to myself. I called Woodcraft back and they said they would call Laguna. Well, they decided I should bring it back and get another one. Well, I did take it back but I bought a Jet 12/21. I really liked the Laguna but I didn't want to have to deal with Laguna again. As far as the Jet goes I like it also, so I am happy. The customer service at Woodcraft was outstanding. I was dealing with the Woodcraft store in Franklin Tennessee. Many thanks to them for helping me.

Don in Murfreesboro, TN.
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post #2 of 5 Old 04-28-2019, 02:30 PM
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It is amazing that a tool company such as Laguna would have so little respect for both the retail outlet and the customer.

Wise men speak because they have something to say; fools because they have to say something -Plato

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post #3 of 5 Old 04-28-2019, 03:08 PM
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Perhaps they don't sand at Laguna because it causes cancer.
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post #4 of 5 Old 04-28-2019, 04:58 PM
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Maybe woodcraft is getting themselves off the hook.
Around 12 years ago or so I bought a table store from a tool store in League City, Texas.
The fence was damaged and so I called up the tool store and they told me to call Delta.
I put the saw nack in my truck and drove back to the tool store. I wanted a refund. The sales person assured me I could call Delta and get the problem resolved quickly. I told him that I did not buy the saw from Delta, i bought it from him. If i wanted to screw around with Delta I'm sure I could have gotten a better deal on line. So, I'll take my refund please. The conversation suddenly shifted to "would I accept the fence from the floor model that has never been used?" and I said "certainly." Some things don't need to be put in words so I guess he will eventually figure out I will never be back.
So, if you are paying premiun dollars to buy a tool from Woodcraft, Woodcraft should accept responsibility and take care of it.
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Tony B

Retired woodworker, amongst other things, Sold full time cruising boat and now full time cruising in RV. Currently in Somerville, Tx
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post #5 of 5 Old 04-29-2019, 11:02 AM
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Good of Woodcraft to stand behind what they sold and do what was needed to make the customer right.
My experience was not so good with local Woodcraft after buying a ICS SawStop there. However they did get a new manager/owner so I did go back and I am a lot happier now.
Have always had a good experience dealing with Woodcraft corporate, both mail order and at the main store in Parkersburg.
Have had bad customer service in the past at stores and that is when I don't darken their door again.

Last edited by evilboweivel; 04-29-2019 at 11:05 AM.
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