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post #21 of 37 Old 09-14-2011, 06:49 PM
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As an update (and a thank you of sorts to the people who linked me to them), I placed an order via Amazon from PSI this afternoon, around 1pm. I just got a confirmation email saying they'd shipped and providing the UPS tracking number.

Ut Prosim
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post #22 of 37 Old 09-14-2011, 07:20 PM
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This afternoon I got an email saying the order I placed late Monday night is being shipped today.

To me, shipping within 48 hours of placing the order is pretty good service. (I just hope it's the parts I ordered, last time there was a mix up and I got somebody else's stuff.)

Please visit my website, Fruit of the Lathe
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post #23 of 37 Old 09-15-2011, 11:02 AM
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Quote:
Originally Posted by woodnthings View Post
In any email requesting service or complaining about service, I would make a point to mention that you are a member of
"***** forum" and let them know that if you are not completely satisfied you will post to that effect on the forum and conversely if you are completely satisfied you will recommend that company on the forum. What goes around should come back around...eventually. The internet is another tool in your box, might as well use it. bill

+1!!!


and I have not had any problems with PSI. placed about 4 orders with them.

Anybody can become a woodworker, but only a Craftsmen can hide his mistakes!
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post #24 of 37 Old 09-15-2011, 03:00 PM
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I have been ordering from PSI since 2003 and I sent a link (from this forum) via email to customer service stating they need to know what is being said about their service. I did that yesterday! Companies need to get input so they can improve. I know when I was Dir of Quality before I retired I valued customer feerback and sometimes it was hard to take but there was some good and some bad, but if they plot their progress they will improve.
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post #25 of 37 Old 09-15-2011, 08:11 PM
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I have ordered from PSI a number of times. I've found their merchandise to be satisfactory, for the most part, but their order processing is on the slow side and their packaging leaves a lot to be desired.
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post #26 of 37 Old 09-15-2011, 09:05 PM
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My experience with PSI could be worse.

When I receive my orders I check, double check, and triple check to make sure I have everything, and that everything is in working condition. I do this because I've order mechanical pencil kits, and the tips have been broken off. I've also received kits missing ink, and other parts. I've also had wrong items shipped. But I eventually get everything sent to me in the correct condition. For free and in a timely manner.

Staff is usually nice at that too.

I would really prefer to move to someone else, but until I find one that I really enjoy I'm stuck with PSI


Thanks,
Jeff

Last edited by VaureyWWC; 09-16-2011 at 03:26 PM.
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post #27 of 37 Old 09-19-2011, 01:31 PM
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I have been dealing with PSI for years and have never had a problem.
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post #28 of 37 Old 09-29-2011, 07:42 PM
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Just as an update, and to confirm what earlier posters have already mentioned. If you can buy through Amazon, that's the way to go. Bought a few things a couple weeks back through Amazon on a Tuesday and had them Friday of the same week.

Ordered very similar items straight from PSI on Monday around 11am (EDT) and just got the confirmation that they've received my order and it'll be shipped tomorrow. Yikes. Three days to process some bottle stoppers?? Maybe I'm just spoiled with the immediacy of the internet and am used to same day shipping. Just thought I'd offer some real world, recent experience.

Ut Prosim
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post #29 of 37 Old 09-29-2011, 09:08 PM
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That's been my experience with PSI too. Order Sunday night. Order confirmation Wed. Ships Thursday. gets to me the following Th or F (WA state). CraftSupply, order before 4 pm (during the week) on Monday, product ships Monday and I have it Wed. Costs more for shipping, but do you want it sooner or cheaper.

Reminds me of a sign I saw about wanting it done well, fast, or cheap.

If you want it done: Then it won't be done:
fast and cheap well
fast and well cheap
cheap and well fast

That bowl was perfect right up until that last cut...
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post #30 of 37 Old 09-29-2011, 10:38 PM
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I ordered their new free DVD on metal spinning long enough ago that I had forgotten about it, then suddenly got a shipping notice and had a hard time figuring out what it was. I was really disposed when it arrived, it turned out to be a single Quicktime video file burned to a DVD so you need a computer to view it, not a DVD player. I was astounded that whoever produced the DVD was incapable of burning the master in real DVD format - made me almost think of coverting it and sending to them out of pity.
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post #31 of 37 Old 09-30-2011, 07:36 AM
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PSI Pros & Cons

PSI is, like most other businesses, a grab bag of pros and cons. Based on my personal experiences with PSI, here is a list of what I think they do right and what I believe the do wrong:



Pros:
  • Largest selection of products for miniatures turning in the "industry"
  • Great catalog that attractively showcases those products
  • Expansive web site that is user friendly
  • Good prices(usually)
Cons:
  • Poor quality control in filling orders
  • Slow order processing (you'd think that slowing down this step would prevent the first con, wouldn't you)
  • Slow response to complaints (sometimes they ignore them and just hope they'll go away)
I've been "online" since the mid-80's, so I've seen the evolution of internet sales move from mail order mentality into the near brick-and-mortar experiences and choices we have today. Don't misunderstand that perspective; there is nothing wrong with mail order, but should internet sales be treated the same as mailed-in orders?

Yes, we are spoiled by businesses that provide online shopping so close to the brick-and-mortar store experience. It has become the norm, not the exception, for internet sales. Regretfully, based on my experiences with them, PSI remains a negative exception to the rule.
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post #32 of 37 Old 09-30-2011, 09:42 AM
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I call in my orders to PSI, and never have had a problem with them. Not sure why all the heartbreak over PSI, just go to their resellers.

Packard Woodworks
Wood-n- Whimsies
Woodturningz

Craft Supplies and Packard Woodworks have identical non- pen small turning stuff PSI carries in their catalogs and on website. Just request free catalog and check them out.

http://www.packardwoodworks.com
http://www.woodnwhimsies.com
http://www.woodturningz.com
http://woodturnerscatalog.com
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post #33 of 37 Old 10-01-2011, 11:45 AM
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The Heartache of PSI

The prime source of the heart ache comes from being treated as the ba***rd step child because I don't use PSI's prefered ordering method. I work 10 and sometimes 12, even 16 hour days and my employer prohibits cell phones on company property and does not permit personal phone calls on company telephones, so I can't call in my orders as you do.

You order by phone and have never been shorted on an order, never had defective parts delivered, never received an order placed by someone else, and never had any complaints whatsoever. So, it's pretty obvious PSI treats you differently from customers that order via the internet.

And, yes, I have ordered from PSI resellers. Woodturningz is good example: Ryan keeps some of PSI's best selling products "on the shelf", but if the PSI item is not in stock, he will order it which extends the time before receipt, and you have to meet a minimum quantity order, usually ten or more. Pretty rough when you only want one.

However, Woodturningz is so much more responsive than PSI. Ryan has responded to emails within minutes sent to him at 10 PM or later. His shipping policies and fees are more in line with customer needs, not his. PSI waits days, sometimes weeks before responding to email.

I'm glad you get such good treatment from PSI. Perhaps it's just that I can't call in my orders because of other considerations, or can't afford to spend more than $ 50.00 per order. Who knows? Perhaps next time you call in your order you can let them know there are a lot of ex customers voicing their opinions here and that those ex customers would like to hear their side of the story.
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post #34 of 37 Old 10-01-2011, 04:27 PM
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Gist of my post don’t sweat the petty stuff other vendors selling same stuff with better service. I never said bad things cannot happen to me ordering from PSI.

I have listen to folks complain about Berea Hardwoods. Never had a problem with them. Once had a mixed up order, called they had correct kits in the mail to me same day, arranged for UPS to pick wrong kits at my house. When asked sent me another set of bushings for kit, after explained problem with first set of bushings.

Packard Woodworks sent one of my orders to Jackson, MS vice Jacksonville, NC finally got here after couple weeks. Years ago they sent me a rusty drive center, got on the phone they sent me new one with an apology.

I have never ordered from Arizona Silhouette. Have met Bill Baumbeck, he does not suffer fools. Couple guys started sniveling over at IAP, Bill jumped on and dished the dirt right back. If want good products, fast service, and maybe little something extra in your order check out his site.
http://www.arizonasilhouette.com/

Yes, have had few problems ordering turning gear, still have yet find woodturning vendor that did not make it right when stuff happens whether spending few or hundred dollars.
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post #35 of 37 Old 10-02-2011, 07:09 AM
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You Said, "

In a previous post you said, "I call in my orders to PSI, and never have had a problem with them."

Now you say, "I never said bad things cannot happen to me ordering from PSI."



$50.00 isn't petty for me, and neither is being blown off by a company that has taken my money.

Had you read my entire first post you would have seen the list of pros was longer than the cons.

Please stop the personal attacks and definetly leave others out of it. I will not be responding to any more of your posts because I won't be reading them.
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post #36 of 37 Old 10-02-2011, 09:09 AM
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I have read every post in this thread including yours before responding. Not personally attacking anyone here. Will try to remeber any time see your name in a thread not to post there.
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post #37 of 37 Old 12-19-2011, 07:16 AM
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Check out their BBB rating.
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