The prime source of the heart ache comes from being treated as the ba***rd step child because I don't use PSI's prefered ordering method. I work 10 and sometimes 12, even 16 hour days and my employer prohibits cell phones on company property and does not permit personal phone calls on company telephones, so I can't call in my orders as you do.
You order by phone and have never been shorted on an order, never had defective parts delivered, never received an order placed by someone else, and never had any complaints whatsoever.
So, it's pretty obvious PSI treats you differently from customers that order via the internet.
And, yes, I have ordered from PSI resellers. Woodturningz is good example: Ryan keeps some of PSI's best selling products "on the shelf", but if the PSI item is not in stock, he will order it which extends the time before receipt, and you have to meet a minimum quantity order, usually ten or more. Pretty rough when you only want one.
However, Woodturningz is so much more responsive than PSI.
Ryan has responded to emails within minutes sent to him at 10 PM or later. His shipping policies and fees are more in line with customer needs, not his. PSI waits days, sometimes weeks before responding to email.
I'm glad you get such good treatment from PSI. Perhaps it's just that I can't call in my orders because of other considerations, or can't afford to spend more than $ 50.00 per order. Who knows? Perhaps next time you call in your order you can let them know there are a lot of ex customers voicing their opinions here and that those ex customers would like to hear their side of the story.