I'm green in the woodworking arena compared to most of you and I'm not one to be into "gadgets". It took me a long time to decide I needed to fork out the cash for the Kreg K4 system. I purchased on Amazon about 6 months ago, after all the "ah I don't need that crap discussions that I had with others" I'm embarrassed to admit I've used it more times than I care to mention. I know a lot of you are proponents of pocket holes technology and to each his own, but I actually like them for what I do in the respect of weekend projects. Earlier in the week, my son rolled into the shop on his 4-wheeler, not paying attn, rolled right into the project table I built, knocked the K4 onto the floor. The drill guide flew one way the body of the K4 flew another. He decides in all his infinite wisdom to just throw it into reverse without looking to see what he knocked onto the floor and backs right over the K4 body breaking it. Emailed Kreg yesterday afternoon explaining to them what happened and asked if I could just buy the body with the holding clamp attached. Within 2 hours, Ben from Kreg Customer Service emails me back and says "we're going to give you a mulligan on that one, expect it early next week and thank you for supporting Kreg".
Now I don't know about you guys but in this day and age, that's what I call CUSTOMER SERVICE. A few minutes after receiving this email, I was headed down to the local big box store to pick up a couple of things I needed. While I was there, I happened to walk by their Kreg section and walked away with 2 Automax Project Clamps and 2 Automax Right Angle Clamps. I would never purchase these before but decided since this is the way they treat customers, I have absolutely no problem supporting a company like this even if it's for something I'll use sparingly.
Good on you Kreg, hope you stay true to your present customer support philosophy!
Just me being me and not trying to be you.