I just got stiffed by a Tile contractor. Never used the bull nose edges the contract called for, there are still areas without grout, areas where he piled the grout up against the oak cabinets, he used an angle grinder to freehand cut the tile. one was cut so short, there was a void even above the switch plate cover, He did not have a level. did not have a square, etc. I had to lend him these things. Then he did not have the spacers to keep the recptacles and switches out to proper level with the tile. He overspread the glue for the tile on the wall and then scraped it off leaving a scrape through the painted kitchen dry wall. We contracted with a seemingly good company with an impressive showroom. New work trucks with signs painted on them in the parking lot. The guy that showed up was driving a 20 year old compact car. The final invoice was 30 % higher than the contract and was not even from the company we contracted with. Then I find out that neither the company or the installer have state contractor's licenses. He showed up to finish and demand payment when he knew I would be in a meeting for work and wife would be home. She wrote him a check and due to a stroke of fortune, she was so upset that her signature did not look right to the bank so they refused to cash it. Now the guy is threatening to sue.
I have another tile guy coming to give an estimate on correcting the job. When I have the cost to correct the job, I will send the installer a bill and a demand for triple the amount under the state's unfair consumer practices act. (Switching materials called for in the contract without a written change order is a violation of the act)
Having a new house built has been a terrible strain. We hired some of the builder's sub contractors to do extras and we were well pleased with everyone. This tile business happened to be across the street from the builder and my wife decided on the tile backsplash after the house was finished. We remembered the tile place and went back there to look again and ordered the tile work.