???????????? I have no idea of what you are writing?? George
* NoThankyou needs a router bit, so he gets out his 20% off coupon and goes to Rockler.
* Old Dave finds the router bit and gives it to NoThankyou. Old Dave goes back to facing the items. See Definitions, below.
* NoThankyou remembers his days working in stores like that, and even when he goes out shopping at other stores, he finds himself facing the items. Old habits die hard.
* Old Dave figures out that many router bits have been returned to the wrong pegs. Old Dave is still facing them and putting them on the correct pegs. It was a problem way back then, and it is still a problem now. NoThankyou and Old Dave laugh together about it.
* If you are employee of a woodworking shop, one of the best jobs you can do is stocking the inventory and facing the shelves, because that is how you learn where everything is, and you can find an item quickly for a customer.
* The best employee is one who knows where the merchandise is. In a store with so many small items, that takes a while to learn. When a customer comes in and asks "Where is xyz?", then knowing exactly where it is and taking the customer directly to it can be the best thing, because that customer represents a sure sale.
The merchandise arrives on big trucks. In a woodworking store, there are lots of little items that must be unboxed and then hung on all the little pegs around the store. It is a lot of work. At my local Rockler (probably the same one that NoThankyou was at), the trucks deliver several very tall pallets wrapped in plastic, which sit in plain view in the back of the store near the classroom and lumber for sale. I have learned that if an item I need is not on the shelf, but there are pallets in the back of the store, then the replacement items might be in there somewhere, but it takes at least one full day for the employees to unload the pallets and get the items on the shelves, sometimes longer.
Arranging the items on the correct pegs, facing the customer in a pleasing manner. Customers take things off the pegs and move them around, dumping them on a shelf or putting them back in the wrong place.