Looked up Penn state on bbb
The company's size, volume of business and number of transactions may have a bearing on the number of complaints received by the BBB. The complaints filed against a company may not be as important as the type of complaints, and how the company has handled them. The BBB generally does not pass judgment on the validity of complaints filed.
Number of complaints processed by the BBB
in the last 36 months: 1
in the last 12 months: 1
Complaints Concerned: Delivery Issues
I have ordered in the past and will order from them again.
PS. If you go to their store 10min before close on the weekend and want to "shop" they will help but you will
know that you are keeping them late
. In their defence he stayed over 45 min to help me.
Steebar is not a good story.
Customer Complaint History
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB processed a total of 64 complaints about this company in the last 36 months, our standard reporting period. Of the total of 64 complaints closed in 36 months, 51 were closed in the last year.
These complaints concerned :
2 regarding Billing or Collection Issues
4 regarding Contract Issues
36 regarding Delivery Issues
3 regarding Product Issues
9 regarding Refund or Exchange Issues
5 regarding Sales Practice Issues
5 regarding Service Issues BBB Definition:
54 No Response