I drove to the other Walmart as dictated by the customer service manager at my local store. I didn't think it possible, but the people there were even more rude than the visit at my local store.
The customer service person was busy cutting up boxes when I walked up to the empty customer service counter. She looked at me, and then took about two minutes to complete the box cutting job before she deigned to come over and help me. I was surprised that she didn't set the box cutting job aside to help the customer.
The customer service person could not do anything to help me, and called over the customer service manager. The customer service manager told me that the 90 day return period had passed, and that's the policy. That's the only "warranty" that Walmart provides. If it breaks on day 91, buy another. Final answer.
I escalated to the store's assistant manager, who said no, too. After some additional discussion in which I made my frustration clear about Walmart wasting my time to send me to his store, he relented and agreed to open a new box and swap the player with a new one.
I just got home, and have not tested it yet. If it fails, I doubt that Walmart will do anything more. I have pushed them as far as they will go, which is not satisfactory, but that's life.
Lessons Learned about Walmart-branded Electronics:
Based on my experiences with their Blackweb CD Player/Radio ...
* Walmart has their own "house" brands for electronics.
* The Walmart house brands do not include contact information to get help from the manufacturer or Walmart.
* Walmart house brand products have no warranty. The only "warranty" is the Walmart's 90 day return policy, nothing else. That fact is never stated anywhere on the outer packaging or the instruction sheet.
* If your Walmart-branded device fails after 90 days, you are screwed. They don't care, and there is nobody to contact. Walmart shields the manufacturer from customer contact.
* Walmart does not stand behind its own products. In fact, they go to extra trouble to abrogate any responsibility for the quality of the products they sell.
* I will never buy another electronic product from Walmart unless it is a known, national brand, supported by the manufacturer.
When I buy a hard good like Walmart's Blackweb CD player/radio, I expect it to last at least a few years. I expect that the company that owns and sells the brand would care about the customer experience. Obviously it is profitable to sell shoddy goods and then hide from the customers. That is short sighted, in my opinion. They just lost another customer for their Walmart-branded products.
Well, I have a replacement @#[email protected]
!! Blackweb CD player for another few months, assuming it works when I try it out tomorrow, which is not a given. At least I have a little more time to think about the next solution.