Milescraft emailed back today saying they would send out a new base with nuts already installed. So when this gets here it should be set to go. I'm really hoping so because this has been nothing but a headache for me. Guess we'll wait and see.
On another note my brother who I bought this for was admitted to the childrens hospital again due to mouth and throat sores that are getting infrected and won't let him swallow. So hopefully by the time I get this thing working he will feel up to using it.
Thanks for your help