I ordered two Freud table saw blades off amazon. One 24 tooth thin kerf rip blade: http://www.amazon.com/gp/product/B0000225UH/ref=oh_details_o01_s00_i01and one 60 tooth thin kerf cross cut blade: http://www.amazon.com/gp/product/B0000225UI/ref=oh_details_o01_s00_i00
I opened the 24 tooth package today, and went to take the plastic wrap off and one of the teeth fell off, without any force on my part. Didn't even get it in my table saw.

So now I have to call the 1-800 number on freud's box to talk to them about shipping it back to them (at my cost) for them to fix, or go through a refund process on amazon (probably involving me shipping it back to amazon). Arg!

Amazon customer service is about as good as it gets. They usually email a shipping label and ship a replacement. They have always picked up the shipping if it arrives damaged.

Ya...go the amazon route....they'll take care of everything really well.

Ditto on Amazon. They have customer service figured out...better than most.

That really sucks. It's not Amazon's fault. I would give them a chance to make it right. Sounds like that blade should have never gotten passes Freud's quality check, but not everybody can catch everything. I have never used Freud blades, but I know a lot of guys really like them.

Mike Darr

Damn...

Be glad you didn't have it mounted in the saw!

Amazon has always done me right....let them deal with the shipping co and/or Freud.

If 24 teeth is good for ripping I bet 23 is even better!

Like everyone else said amazon customer service is very good.

Actually, I just noticed your location.... your only about 20 miles from the Freud USA company facilities. Personally, I'd drive over and see if I could get a tour.

Hahahaha. I had no idea they were located in High Point, NC!

But, I decided to go the Amazon return route. A new blade is on the way, and the old one will be in the mail tomorrow. No blame placed against Amazon here, they did nothing wrong. I was more frustrated in the inconvenience than the blame. But Amazon made it very convenient, so I really can't complain there.

Although, I wished freud would have checked it before it left the store. If I turned the blade on, the tooth may have ended up being shot at my face, or worse my eye. I usually wear eye protection, but not always when I'm setting things up. Good lesson here.

I dunno about the shipping outfits anymore either... some of those guys can screw up an anvil with a rubber mallet

Shucks, I got a brother who can break an anvil with a feather. Boy is mechanically sterile. The poor guy can't build a doghouse from a precut kit with out making a mess out of it.

Amazon and Freud are both brands that I have had a lot of satisfaction with. I just ordered a bunch of band saw blades through Amazon. I've broken a couple of BS blades recently but I think I figures out why, my lower thrust bearing was froze up. I found a new bearing locally.

I usually just swing by Home Depot to pick up a new Freud table saw blade when I need one. Is there a reason to order them through Amazon?

The band saw blades I need are not available here locally to my knowledge.

Bret

haha, well played!

You are lucky!!! I installed a brand new Forrest blade for the first time, unfortunately a few years after I purchased it. A few seconds after turning on the saw and the blade came up to speed, a tooth wirred past my ear at over 100mph and went through the wall behind me.