Expert opinions needed
I am not a woodworking expert myself, but I am looking for advice from woodworking experts.
I recently purchased a solid birch bedroom set for my son from College Woodwork (a Canadian company). Unfortunately, we found some scuff marks on the headboard. A furniture technician came out and removed the marks using a very fine steel wool. After he was done, we noticed that the finish appears shiny where he applied the steel wool. These marks are only noticeable from certain angles and with certain lighting. Sometimes they are very noticeable and sometimes you don't see them at all.
The furniture tech does not want to do anything to fix the shininess. He says that the marks will go away on their own over time and that I should wipe the whole thing down and polish it with a dry cloth regularly to help the process.
I have a difficult time believing that the marks will disappear, perhaps because I don't understand how/why they would go away.
Is there any truth to what he says? Or should I be looking into methods for having this fixed?
Thank you in advance!