Wow @ Al Amantea - Amazingly educating reply if you were in California you would have my business immediately. Thank you.
Now gentleman there is a silver lining to this. I have not paid the remaining $2.5kish that remains on the contract due to them still manufacturing 2 doors that were mis-measured. So I have a bit of leverage.
If I understand all the great info you guys are giving I should ask for them to pull the faces off and redo them with paper backed veneer. Am I correct or do I need to ask for more?
This material :
Was what was on the cabinets prior and as you can see was coming off in giant sheets, which is why I did the refacing. Is this paper backed veneer. If so, how do you prevent it from peeling again?
Thank you for the kind words. I am in Baton Rouge, LA. Sorry.
The veneer that you peeling off on the shelf is an edge banding just like Steve said. He is also correct in that if it was applied in a shop, it most likely was done with an edge banding machine. Sometimes you can use a household iron on a cotton or linen setting to reactivate the adhesive and reattach the edging.
There is nothing wrong with using an edge banding, and the hot melt glue used on the banding is not the same as you would use in a household hot melt glue gun but is very similar.
Since you have not paid the final installment, you have quite a bit of leverage. Most times, that final payment is where the company has its profits, as well as job incidentals. Dont underestimate the power of that.
As an owner, I would want to know how and why the problems occured. I am sure he probably has no idea what happened, and would want to know who made the mistake of spec'ing out 1/4" plywood for a facing. Even if this was a request by the client, a proper and conscientious salesman would have guided the client to the proper end result. After all, they are supposed to be the expert.
If one of my salesmen was responsible for this, i would want to know. Sometimes an over eagerness to sell the job can lead to irresponsible actions, or it could just be inexperience on his part. Either way, this issue needs to be addressed with the salesman.
On the other side of the coin, unlikely due to your apparent inexperience in this matter, if you were absolutely insistant on using plywood for the facing, and not searching for guidance from the salesman, it should have been listed as a client request in the job quote.
If this was the case, you may not have a possible resolution except to graciously accept a serving of humble pie, and try to work an acceptable price to redo the facing properly. I dont believe this was the case, but it is a possibility.
Any owner who cares about his reputation will try to resolve the issue to the satisfaction of both parties, but it may require a little give and take on both sides.