IT'S NOT ALWAYS THE KIDS
Two phone calls come to mind.
Little old lady..."Hello...cabinetman...could you come out and fix one of your doors...it's falling off the cabinet".
What I saw:
This was a desk assembly. It had upper cabinets over the length of the desk. One door directly above the kneehole was hanging from one hinge.
What actually happened:
Little old lady has trouble getting out of her chair. She grabs the handle of the door above to lift herself up.
Client that I had done a complete kitchen, bedroom furniture, entertainment center and a dining buffet..."Hello...cabinetman...would you come out and fix a door on the buffet you made...it won't close".
What I saw:
A door on the buffet would not close. I opened the door and there were table linnens packed so full inside, preventing closure. BTW, yes...she was a blonde.
I made it a habit to include with delivery and installation, a CABINET CARE AND MAINTENANCE
instructions. What I outlined was the proper use and handling, how to clean, what not to use, all based on what the product was, either wood or laminate. It's hard to believe they even read that stuff.