Routerbitworld Customer Service
I recently purchased a 6" Freud Dial-A-Width Dado Set SD-606 from routerbitworld.com, through Amazon. I was anxious to get the set because my CMT set was creating major blowout on my purpleheart box joints. I have time restrictions on this project and was glad the item was delivered 3 days before the quoted delivery date. I was very upset when I opened the package to find a Freud SD-206 dado set which I think is one of the lower priced, lower quality sets. I figured I would try the set anyway just to see if it would suffice for my project.
While it did perform well, it made me realize that I wanted my original choice of a Dial-A-Width Set, eliminating the need of messing with shims. I also realized that it would be nice to have the 8" set instead of 6".
I sent an email to routerbitworld explaining their mistake and my situation. Their immediate response was apologizing for the mistake, telling me I could try the SD-206, and if I liked it, that I could keep it and they would refund all my money for the more expensive SD-606, and only charge me $40 for the SD-206, which is half of it's $80 original price. Or I could return it and they would knock $100 off of the SD-606.
When I told them I was interested in the 8"SD-608, they told me that wouldn't be a problem, and they would still only charge me the price of the 6" model minus $100 for my trouble. They refunded my money and shipped the 8" SD-608 immediately. I can't wait to receive my new dado set, and I have vowed to now purchase all my blades, bits, etc. from routerbitworld.
I just cannot say enough about how much good customer service sways my purchasing decisions.
I just thought I would pass on a good experience, among a world of poor customer service from many other companies.