Routerbitworld Customer Service - Woodworking Talk - Woodworkers Forum
 
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post #1 of 7 Old 09-26-2015, 10:13 AM Thread Starter
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Routerbitworld Customer Service

Routerbitworld CS

I recently purchased a 6" Freud Dial-A-Width Dado Set SD-606 from routerbitworld.com, through Amazon. I was anxious to get the set because my CMT set was creating major blowout on my purpleheart box joints. I have time restrictions on this project and was glad the item was delivered 3 days before the quoted delivery date. I was very upset when I opened the package to find a Freud SD-206 dado set which I think is one of the lower priced, lower quality sets. I figured I would try the set anyway just to see if it would suffice for my project.
While it did perform well, it made me realize that I wanted my original choice of a Dial-A-Width Set, eliminating the need of messing with shims. I also realized that it would be nice to have the 8" set instead of 6".
I sent an email to routerbitworld explaining their mistake and my situation. Their immediate response was apologizing for the mistake, telling me I could try the SD-206, and if I liked it, that I could keep it and they would refund all my money for the more expensive SD-606, and only charge me $40 for the SD-206, which is half of it's $80 original price. Or I could return it and they would knock $100 off of the SD-606.
When I told them I was interested in the 8"SD-608, they told me that wouldn't be a problem, and they would still only charge me the price of the 6" model minus $100 for my trouble. They refunded my money and shipped the 8" SD-608 immediately. I can't wait to receive my new dado set, and I have vowed to now purchase all my blades, bits, etc. from routerbitworld.
I just cannot say enough about how much good customer service sways my purchasing decisions.
I just thought I would pass on a good experience, among a world of poor customer service from many other companies.

Jim
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post #2 of 7 Old 09-26-2015, 11:39 AM
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I always like hearing positive feedback about a company. We usually only hear about bad customer service from a company, which isn't necessarily a bad thing, but I at least seem to remember the positive reviews more often than the negative. I've never dealt with routerbitworld in the past but now I may in the future.

Dave

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The closer it gets to the end, the faster it goes.
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post #3 of 7 Old 09-26-2015, 01:24 PM
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Good to hear a positive review of a company, I would like to think there are a lot of good companies out there, we just don't hear about them.

Wise men speak because they have something to say; fools because they have to say something -Plato

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post #4 of 7 Old 09-26-2015, 07:09 PM
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I need some shop supplies--I will definitely look into that outfit.--
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post #5 of 7 Old 09-26-2015, 10:44 PM
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Last year I ordered a 3-piece CMT bit set from them. Before my estimated ship date, I received an email from them saying it was back ordered to Italy, and that no distributors in the US had it. They offered to ship me a different brand more expensive set as a replacement with no additional $$ and would even swap later if I didn't like it. They definitely have great customer service.

Mark

"Measuring is the enemy of accuracy." Chris Schwartz
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post #6 of 7 Old 10-04-2015, 06:29 PM
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I have bought all my router bits from RouterBitWourld just because their customer service and price are the best. Once, I ordered the wrong profile of bit and he immediately sent me the one I should of originally ordered. Great people to due business with.
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post #7 of 7 Old 10-07-2015, 04:39 PM
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Good to know, thanks for the info.. I will add that I have also had excellent customer service from Whiteside.
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