Grizzly/UPS Freight vent
Cautionary tale to people that are ordering from Grizzly and getting freight delivery. You need to be a squeaky wheel. Grizzly uses UPS Freight and they are a "best effort" organization. Unfortunately their best effort is pretty bad. At least it was in my case.
I got email notification of planned delivery for Friday. Tracking showed the units made it to their warehouse two days earlier (on a Weds). They are supposed to call for a delivery appointment. Friday comes with no call so I call them. No delivery but a promise that I would get a call to schedule on Monday morning by no later than 8AM. Worse, the person on the phone said that I should have called them to schedule. My bad, I believed they would call me. 8AM Monday and no call so I call them. They promised a call soon. Finally, I get the call. Delivery not possible on Monday but an appointment for 2-6PM Tuesday is possible. Funny, worse than the cable company's "window". (Odd, I thought appointment general signifies a fairly specific time, certainly narrower than a half day). One day on the road from Grizzly, 6 days in the UPS warehouse.
Had I known that delivery would be so slow, I would have rented a lift gate truck and driven to Bellingham (87 miles) for cheaper and would have had it set up and making dust by now. My whole reason for choosing delivery was to avoid having to deal with 500 lb boxes. Like how slow could delivery be?
All I got from everyone was "sorry" and "we don't know why you didn't get an earlier call".
So, I learned some lessons here. First, don't trust UPS Freight with any kind of timely delivery. Second, if you have to use them (might not be any choice), be a squeaky wheel from the get go. I'm pretty sure if I had called them early Thursday morning, I could have gotten it Friday (they set up their delivery schedules on the morning of the day before). Thirdly, if at all possible, go get it yourself. Even if it means renting a lift gate truck and/or a palette jack. It certainly would have been cheaper. I'm sure a lot of you guys know this stuff (hey everyone knows those guys suck!) but newbies might be able to avoid this level of aggravation. By the way, I've had a number of freight deliveries of heavy items to my house and never this level of bad service. But then again, I've never used UPS Freight.
Still, it is incredibly irritating having to know the inner workings of a service organization in order to get a reasonable level of service.